Order Cancellation and Returns
You have the right to cancel your order at any time, up to 14 days after the day you receive it if ordered online. You must tell us immediately after receipt if you wish to do so. If you change your mind after purchasing something in store, the below also applies.
You must take all reasonable precautions to keep the goods in delivered/purchased condition while they’re in your possession and must be returned to us in original, resalable condition. It is the buyers responsibility to return the items to us and must be done so in a timely manner and at the buyers cost. We cannot cover postage costs for ordered cancelled by the buyer.
Please note that refunds will be processed within 3-5 working days after you have cancelled your order if it has not been dispatched, or upon receipt of returned items in resalable condition if already dispatched. If returning items instore, a refund will be made against the original payment method with a valid receipt.
These terms do not apply to any personalised items, perishable or time-critical goods unless faulty.
We cannot accept any returned perishables/liquids that have been unsealed due to Health and Safety Regulation.
All items must be returned within 28 days of purchase.
Lithium-Ion batteries supplied for use for the vaping industry are similar to the batteries used in many everyday devices like mobile phones and are generally considered safe however there are serious risks to personal safety arising from improper use. VapER+ sources batteries from reputable suppliers and are tested and charged before sale and most models have a built-in protection circuit, however the following points should be kept in mind;
• Make use of the On/Off feature when your device is not in use.
• Only use the charger supplied with your product. We will recommend and/or supply the correct charger for you batteries/device
• Never leave Lithium-Ion batteries unattended while charging unless inside a “Lipo Safe” bag.
• Never submerge batteries in water or expose to extremes of temperature or temperature fluctuation.
• Ensure batteries are safely disposed of and in accordance with local regulation when they have reached their end of life.
• Always carry and store batteries in non-conductive containers, and never with metal/metallic objects such as loose change or keys.
All VapER+ staff are trained in battery safety and will properly and concisely explain all aspects of their use if you have any questions.
Batteries, Chargers and Variable Voltage Devices
The above products come with a 30 Day Guarantee and have a life expectancy of around 3-6 months. This is dependent on level of use, and is often longer but does not affect your statutory rights. The guarantee covers all demonstrable manufacturer defects and covers the cost of any repairs or a replacement device if deemed to be beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return.
The above products come with a 30 Day Guarantee. Please note that mechanical devices are for experienced user only. VapER+ accepts no responsibility for damage caused by the incorrect assembly or use of any mechanical device. Incorrect building of a mechanical device can cause serious and/or irreparable damage to your equipment and serious personal injury and as such VapER+ can accept no responsibility for damages caused by the improper use or build of these devices.
Coils & Atomizer Heads
Consumable items such as Coils and Atomizer heads are not covered by any warranty. Coils have a limited life-time which will vary by (but not limited to) brand, E-Liquid composition used and customer use and so must be regularly replaced. Because these items are classified as consumable products they are not deemed returnable, refundable or exchangeable due to health and safety regulations unless unopened or incorrectly supplied in the case of use/attempted use. This will be at the sole discretion of a VapER+ staff member.
All E-Liquids are supplied sealed and considered “Dead on arrival” meaning no warranty/return/refund is offered due to Health & Safety Regulation unless in their original packaging and with factory seals intact.
All other items not covered above have a 30 Day Manufacturers Warranty. This does not affect your statutory rights.